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Evidence Guide: FNSILD503 - Establish services to provide advice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSILD503 - Establish services to provide advice

What evidence can you provide to prove your understanding of each of the following citeria?

Provide marketing services

  1. Identify marketing support for defined markets and distribution channels in accordance with distribution plan
  2. Develop marketing tools that meet regulatory requirements and make available within budget and timelines
Identify marketing support for defined markets and distribution channels in accordance with distribution plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop marketing tools that meet regulatory requirements and make available within budget and timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide administrative and ancillary services

  1. Determine administration and ancillary services against provisions of distribution plan
  2. Develop and introduce processes to service clients
  3. Deliver services within timelines and budget, and according to distribution plan
  4. Reassess service needs in light of usage and budget
Determine administration and ancillary services against provisions of distribution plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and introduce processes to service clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver services within timelines and budget, and according to distribution plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reassess service needs in light of usage and budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client services

  1. Determine services which will meet client expectations and are within enterprise policy and philosophy
  2. Deliver services within timeframe and budget
  3. Establish key performance indicators (KPIs) to measure client service
  4. Ensure services meet industry legislative requirements
  5. Document service standards in prescribed format and communicate to all stakeholders
Determine services which will meet client expectations and are within enterprise policy and philosophy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver services within timeframe and budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish key performance indicators (KPIs) to measure client service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure services meet industry legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document service standards in prescribed format and communicate to all stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide marketing services

1.1 Identify marketing support for defined markets and distribution channels in accordance with distribution plan

1.2 Develop marketing tools that meet regulatory requirements and make available within budget and timelines

2. Provide administrative and ancillary services

2.1 Determine administration and ancillary services against provisions of distribution plan

2.2 Develop and introduce processes to service clients

2.3 Deliver services within timelines and budget, and according to distribution plan

2.4 Reassess service needs in light of usage and budget

3. Provide client services

3.1 Determine services which will meet client expectations and are within enterprise policy and philosophy

3.2 Deliver services within timeframe and budget

3.3 Establish key performance indicators (KPIs) to measure client service

3.4 Ensure services meet industry legislative requirements

3.5 Document service standards in prescribed format and communicate to all stakeholders

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide marketing services

1.1 Identify marketing support for defined markets and distribution channels in accordance with distribution plan

1.2 Develop marketing tools that meet regulatory requirements and make available within budget and timelines

2. Provide administrative and ancillary services

2.1 Determine administration and ancillary services against provisions of distribution plan

2.2 Develop and introduce processes to service clients

2.3 Deliver services within timelines and budget, and according to distribution plan

2.4 Reassess service needs in light of usage and budget

3. Provide client services

3.1 Determine services which will meet client expectations and are within enterprise policy and philosophy

3.2 Deliver services within timeframe and budget

3.3 Establish key performance indicators (KPIs) to measure client service

3.4 Ensure services meet industry legislative requirements

3.5 Document service standards in prescribed format and communicate to all stakeholders

Evidence of the ability to:

interpret and comply with organisational policy and guidelines, industry codes of practice, and relevant legislation and regulations

establish and/or review marketing messages and monitor against performance

develop marketing tools

establish and/or review client services and supplier relationships to attain service requirements as per distribution plan

develop key performance indicators to monitor and measure performance of the services provided to life insurance clients.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline key administrative and ancillary processes to service clients

identify and describe key features of advertising and marketing relating to insurance life distribution

identify and describe key features of organisational systems and documentation requirements

identify and describe key features of services with respect to:

insurance contracts

insurance principles

underwriting

identify and describe key relevant legislation, regulations and codes of practice

outline opportunities and strategies for maintaining and updating knowledge of available products and services.